London's Removal Experts —
Built on Trust & Local Knowledge
Pro House Removals is a family-run removal company serving all 32 London boroughs. Over a decade of moves, thousands of happy families, and a single, unwavering commitment: to treat every customer's home like our own.
Our Story
From One Van in Ealing to London's Most Trusted Removal Company
Pro House Removals was founded in 2013 by a family who had experienced first-hand how stressful — and often how dishonest — the London removals industry could be. Hidden charges added after the job. Furniture damaged and disputes ignored. Crews who arrived late, under-equipped, and under-trained.
We built this company around a single principle: do what you say you'll do, for the price you quoted, every single time. That principle has carried us from a single van operating in West London to a full fleet covering every borough in the city.
Today, Pro House Removals handles everything from studio flat moves in Hackney to 5-bedroom family house moves in Richmond — all with the same fixed-price model, the same crew training standards, and the same personal accountability that defined us in 2013.
Founded in Ealing, West London
Started with one van, two crew members, and a fixed-price promise. First 50 moves all 5-star rated.
Packing & Storage Services Launched
Expanded into professional packing and managed storage in response to customer demand.
Commercial Removals Division
Launched office and commercial relocation services. First major City of London client onboarded.
Full London Borough Coverage
Fleet expanded to cover all 32 London boroughs with dedicated crews per zone.
1,300+ Five-Star Reviews
Reached 1,300 verified Google reviews with a 5.0 average — London's highest-rated removal company.
What We Stand For
Our Core Values — The Foundation of Every Move We Do
These aren't a marketing exercise. They are the actual criteria against which every crew member, every vehicle, and every job is measured.
Radical Price Transparency
The price in your written quote is the price you pay. No add-ons for ULEZ, Congestion Zone, parking, or VAT after the job is done. We build everything in up front — always.
Genuine Accountability
Every job has a named job manager. If something goes wrong, you'll speak directly to the person responsible — not a call centre. Problems are solved, not deflected.
Training-First Culture
Every Pro House Removals crew member completes a structured induction covering furniture handling, London access protocols, customer service, and safe load securing before their first job.
London Local Knowledge
We know which Islington streets require 14-day parking notice. We know which Nine Elms building managers need 48-hour lift pre-booking. This isn't head office knowledge — it's on-the-ground expertise.
Respect for Your Home
Door frames are protected before we start. Floors are covered. Furniture wrapping happens before any item leaves the property — not in the van. We treat every home as we would our own.
Environmental Responsibility
Our 100% ULEZ-compliant fleet is one part of our environmental commitment. We also run packing material recycling, offer reusable crate hire as an alternative to cardboard, and plan all London routes for minimum emissions.
Meet the Team
The People Behind Every Pro House Removals Move
Our people are the company. Every crew member is directly employed by us — no agency staff, no subcontractors.
James Thornton
Built Pro House Removals from a single van in 2013. Sets the standards and ensures they're maintained on every job.
Sarah Thornton
Oversees all move planning, parking suspensions, and crew scheduling across London's 32 boroughs.
Marcus Reid
10 years in the removal industry. Leads all crew training and is on-call for any operational issue during live jobs.
Priya Anand
Manages all customer surveys, confirmations, and post-move follow-ups. Your first point of contact for every booking.
Why Trust Us
What Makes Pro House Removals Different from Every Other London Removal Company
London has hundreds of removal companies. Most are sole traders or franchises operating with rented vans, agency crews, and policies designed to protect the company — not the customer. Here's what genuinely sets us apart.
Directly Employed Crews — Always
Every person carrying your furniture is a Pro House Removals employee. No agency staff, no day-rate subcontractors. Our crews know our standards because they're trained by us.
Written Fixed-Price Quotes — Legally Binding
Our quotes are issued in writing and are binding. We have never charged more than a quoted price — not once in over 10 years of operation.
£50,000 Goods-in-Transit + £2m Public Liability
Comprehensive insurance on every move. Certificate sent with your booking confirmation — not "available on request" after something goes wrong.
Pre-Move Survey on Every House Removal
We survey every house removal — in person or by video call. We plan access, parking, and crew size before moving day — never arriving underprepared.
Accreditations & Memberships
BAFE Registered Business
Independently verified safety and operational standards across our fleet and storage facilities.
Fully ULEZ-Compliant Fleet
Every vehicle in our fleet meets Euro 6 diesel standards. Zero ULEZ charge on any London move — guaranteed and included in your price.
Which? Trusted Trader Approved
Independently endorsed by Which? — meeting their strict standards for customer service, reliability, and complaints handling.
ICO Registered — Data Protection
Registered with the Information Commissioner's Office. Your personal data is handled safely and never shared with third parties.
What Customers Say
Why 1,300+ Londoners Trust Pro House Removals
Straight from our Google reviews — unedited, unfiltered.
Used Pro House Removals for our move from Islington to Wandsworth. They quoted a fixed price, turned up on time with exactly the crew they said, and finished earlier than expected. Not a single item damaged. The most stress-free move I've ever had in London.
Family business feel — they genuinely care about getting it right. James personally called the morning before our move to confirm everything. The crew treated our antique furniture with extraordinary care. Can't recommend them highly enough.
I've moved five times in London in the last ten years. This was the only company that did exactly what they promised. Fixed price, on time, professional crew, not a scratch on anything. Pro House Removals is the benchmark every other company should be measured against.
Ready to Move with London's Most Trusted Team?
Fixed-price · Fully insured · All 32 boroughs · 5.0 Google rating · 10+ years experience