Privacy Policy

1. Introduction

Welcome to Pro House Removals. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, and title.
• Contact Data: includes billing address, collection address, delivery address, email address, and telephone numbers.
• Financial Data: includes bank account and payment card details (processed securely via our payment gateways).
• Transaction Data: includes details about payments to and from you and other details of services you have purchased from us.
• Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting, and operating system used to access our site.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide you with an accurate moving or storage quotation.
• To perform the contract we are about to enter into or have entered into with you (e.g., executing your house move or arranging a council parking suspension).
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

4. Data Sharing and Security

We do not sell your personal data to third parties. We may share your data with trusted third parties exclusively for the purpose of fulfilling our services to you, such as:

• Local Councils (e.g., Ealing, Hammersmith & Fulham, Wandsworth) solely for the purpose of arranging CPZ parking suspensions on your behalf.
• Our insurance providers (in the event of a claim under our £50,000 Goods-in-Transit policy).

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

5. Your Legal Rights

Under data protection laws, you have rights in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.

If you wish to exercise any of the rights set out above, please contact us at info@prohouseremovals.com.